What happens when your customer leaves the desk? What do you do to create a sale? If all you do is wait till your next up you are missing opportunities to increase your income, you have failed.

Create a call to action by setting a task, follow up withing 24 hours with a specific action. When the task appears on your Dash Board click and complete what happened and set the next task based on what occured from your original task.

Repeat the operation,

1-Create a Task

2-Complete the task, create a new task or make the customer inactive with a long term tasks.

Make decisions and use tasks to create your work strategy.

*Up Sheet List - Search - Added date range criteria (created, sold, delivered)
*Up Sheet - Add Contact - Dupe Check on entered Email Address
*Up Sheet - Add Contact - Dupe Check on entered Phone Number.
*Up Sheet - E-Lead - As an Admin, I’d like to choose who would allow their sales persons to “Take” a given incoming E-Lead/unassigned Up
*Contact - Add - Provide an ‘Add Contact’ option within the Contacts tab/section. (Until now one could only add a Contact when creating or editing an Up Sheet.)
*Ability to print letters for each contact, first phase of this feature. (remember to use the browser back arrow to get back to the application.)
*Results At Last will import a Dealers customer list into their AutoRaptor database. Limited feature in first phase, please call for more information.

* Unlimited number of phone numbers per contact
* Ability to search by phone
* Ability to search by e-mail
* Improved printing of the dashboard for daily work plans
* Allow sales persons to add freestanding tasks that are not associated with a contact.
* Display the company name on the up sheet view screen
* Include cell after home as a default blank phone number when adding a new contact
* Make work the new default for added phone numbers as home and cell are shown by default (adding a 3rd number will default to work since that’s the 3rd most common)
* Second phase of the duplicate checking feature. Ability for contacts to determine how similar they are to one another and hence the improved duplicated checking that finds similar names not just exact matches
*  Ability for the administrator to search and export to an Excel CSV file for marketing purposes. Email blast, letters etc.
* Ability to create up source categories.
* New report features defaults to six months plus displays percentage, numbers and   or both.
* Ability to edit tasks and reschedule tasks
* International address support, phone support next enhancements
* Ability to edit inventory vehicles.
* Ability to add (and instantly map) new inventory vehicles
* Ability to hide invoice and balance prices from sales persons with permission to see them and have a quick link to show them (so customers can’t see them)
* Ability to establish action plans for after a sale
* Reports are printer friendly now

Ask yourself how long it takes to get a process in place and why you are having only moderate success. Team effort working for the same goal - not an individual’s agenda - and the process will work.  As a Dealer you must designate a champion who will instill in your staff the mission which must be clear and simple. KISS, “keep it simple son”. That is what AutoRaptor is about.

Invest in the needed equipment, the training, and support your staff with easy-to-use software that sells cars. That is the mission of every Dealer.

The automobile business is in transition, but structured follow up for new and repeat sales remains the same. You can control this portion of your business by just taking charge of the process. Try AutoRaptor.

Most everyone uses auto responders - those emails sent automatically in response to an emailed lead. Why would a generic email get a response on its own without a personal phone call or personalized email to set up an appointment?

AutoRaptor makes accepting e-leads and sending emails as simple and as seamless as possible, but above all we recognize that people sell cars to people. So along with those tools we also make it easy to schedule and track follow up - from first meeting a customer through to the sale and beyond.

Auto responders aren’t the same as real follow up.  A personal touch leads to appointments, and appointments lead to sales.  

1. Don’t let the technology get in the way of the sale.  (This is at every step!)
2. Start with an Up Sheet to capture the basic information for your initial contact. 
3. Maintain eye contact and enter the data as soon as you can. Start by getting the name correctly and add the rest of data as time permits.   
4. Add special dates - like birthdays or anniversaries - and personal information in the “About” section of the contact’s overview screen.
5. On the Up Sheet, assign to do tasks for follow up for the purpose of closing, getting referrals and maintaining contact.  (If your store is using AutoRaptor’s “Action Plan” feature you’ll probably have some tasks created automatically.)
6. Think of what it will take to close the deal.  The more you know about your contacts the more you’ll know what it takes to sell to them.

How can you close at a higher percentage, increase your gross, get referrals and retain your customers?

CRMs - or any technology - alone won’t make it happen unless you also have believers in processes that will challenge and change the culture that exists in many of our stores. How many times have you seen no follow up, missing phone numbers, wrong addresses and even missing customer names? If only your revenue numbers were as high….

How do we overcome the lack of collecting basic data? I came to the conclusion that I needed a simple, intuitive application combined with a champion who could drive the process. Both couldn’t get in the way of selling.

Sales reps come around when they’re held accountable. Don’t let the process or the system interfere with the natural selling process. Use simple technology - and a simple process - to sell more cars.

Below you can see some screen shots of the application in action. Check out the tour for the animated and narrated versions!

To get started call 1-888-421-6533.